Customer relationship management? Does your company have a transparent overview of existing customers and their data? Duplicated contacts because you work with different software? Do your salespeople keep manual lists of leads? How broad is your sales funnel? Is your sales process automated? Is your software supporting you to reach your sales goals? Where are the potential opportunities?
What is CRM
CRM – Customer Relationship Management is about developing, improving, and engaging your customer relationships. CRM systems manage and track your customer relationships, leads, marketing, sales pipeline, and deliver actionable data.
Customer relationship management is not limited to sales, marketing, and customer service. It helps you reduce costs and increase profitability by organizing and automating your marketing, prospecting, sales, and service processes.
ADVANTAGES OF A CRM TOOL
Make smarter decisions
backed by data
Free up time
Indetify and connect
With the right buyers
Arcade can help to set up a CRM SYSTEM:
Microsoft Dynamics 365 Sales
Microsoft Dynamics 365 Marketing
Microsoft Dynamics 365 Customer Service
Microsoft Dynamics 365 Field Service
Microsoft Dynamics 365 Project Service Automation
ACCOUNTS & CONTACTS
Arcade can link the CRM with the current ERP system. This link synchronizes the necessary information and ensures that there is no duplication of work. Commercial classification of Sales gets set up as an enrichment of customer information in Dynamics For Sales. Furthermore, the entire flow of information with customers is set up in the system.
Provide custom engagement based on context-dependent insights that bring up personal discussion points and follow-up actions.
Show salespeople when and how customers use their email so they can make their email communications more proactive and responsive.
Microsoft Dynamics 365 for sales supports lead generation. There is a possible Connection with LinkedIn Lead Gen Forms. This connector allows you to automatically sync leads captured on LinkedIn using Sponsored Content with Dynamics 365.
Dynamics 365 Marketing calculates a score for each lead based on demographic details, firmographic details, and actions taken by the associated contact. Opening an email, submitting a landing page, visiting your company website, or attending an event can be seen as scorable interactions.Contact us for a demo
Check out these related customer cases
Scalable & uniform processes
RUBIO MONOCOAT – MUYLLE FACON
Managing business growth and realizing the full benefits in a growth environment are not simple tasks. We support Rubio Monocoats’ exponential growth by creating scalable and uniform business processes.Watch this customer testimonial
Sustainability & digitization
We were asked by Moderna to help with the customer interaction flows and with the automation of their reporting. 2 solutions were put forward: Microsoft Dynamics for sales & Power BI.
Renson One Family to enable painless growth
We were able to support Renson by creating “Renson One Family”. With the use of a global data center, enabling painless growth, and ensuring user adoption, we’ve managed to structure Rensons’ data ecosystem.Watch this customer testimonial